Page updated on: 11.02.2021

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What players think about Casino Joy:

Average rating of 4.2/5 from 6 votes

Casino Joy has been established in 2018, which means it is one of the younger brands from Genesis Global Ltd, an experienced company that has been in the online gaming industry for many years and operates many other popular casino brands, including Casino Cruise and Genesis Casino. What makes this casino special is the fresh and friendly, and rather joyful design. In our review, we will take a closer look at what the casino has to offer their players.

First of all, the website is available in many languages, including English, German and Swedish, and they focus on players from Scandinavia, South Africa, UK, Germany, Canada and many other countries. Many currencies are supported and local payment methods are available. What's more important though is that withdrawals at Casino Joy are normally processed within a day, and the operator generally has a good reputation with the players.

The games at Casino Joy currently include 1300 casino games from many developers, including Microgaming, NetEnt, Play'n GO, Yggdrasil, Nyx Gaming, Thunderkick and many others. There are also some interesting welcome bonuses on offer, and the bonus terms attached are fair. More about the current bonuses and the terms can be found in this review.

Recent Promotions and News for Casino Joy

→ SwiffyEFT Payments Are Now Available At Genesis Global Ltd Casinos

26.02.2021 Genesis Global Ltd online casinos now accept Swiffy EFT instant banking payments from players from South Africa.

→ UKGC lifts Genesis Global Ltd License Suspension

17.10.2020 The UK Gambling Commission has lifted the suspension of the gaming license from Genesis Global Ltd and they can resume with their UK offering.

→ UKGC suspends Genesis Global Ltd Remote Gambling License

21.07.2020 On the 20th of July, the UK Gambling Commission announced the suspension of Genesis Global Ltd's license, to further investigate the operator's conduct.

→ Win One of Eight Casino Bonuses at the Wheel of Genesis

10.01.2020 Which bonus will you reveal at the Wheel of Genesis? Take your chance and spin the wheel to win one of eight casino welcome bonuses at a Genesis Global casino.

→ A 100% up to €100 Live Casino Welcome Bonus at Casino Joy

18.08.2019 Casino Joy offers new players at the casino the option between a slot and a live casino welcome bonus. You can collect 100% up to €/£100 for the live casino games.

Welcome Bonus and Promotions at Casino Joy

New players from many countries are eligible to receive a welcome bonus at Casino Joy. The bonus package at Casino Joy usually consists of one or more deposit bonuses and some players are also eligible for free spins. Bonuses are available for players from the UK, Canada and New Zealand, but also many other countries.

You can find an overview of the bonus in our table, but this may have changed in the meantime. Up-to-date bonuses are available on the website. If you are not sure whether your country is eligible to receive a bonus, we recommend contacting the customer support from the casino.

The welcome bonus, as well as other bonuses, are also subject to terms and conditions, so keep in mind to read them when playing with bonus money. Terms and conditions link

There are also other ongoing promotions, including weekly deposit bonuses or other special promotions that allow you to get additional money to play with. There is also the occasional raffle where you can win prizes, including trips to interesting locations. Ongoing promotions are also communicated in e-mails, so keep an eye on your inbox and add Casino Joy to your white list.

* Bonuses are subject to wagering and other T&Cs. Accuracy of displayed bonus cannot be guaranteed.

Casino Joy Bonus Terms and Wagering

The bonus terms and conditions at Casino Joy include bonus wagering of 40x the bonus amount. You will also need to make a minimum deposit of €10 to be eligible to receive a bonus, and you will have 14 days to fulfil the wagering requirements. Winnings from free spins are also subject to a 40x wagering, but you need to keep in mind to play free spins as soon as you get them, as they are usually only valid for between one and three days.

There are also maximum wager sizes and game contributions that you need to keep an eye on, as they affect how you can play your bonus money and how it is turned over. Also, depositing with Neteller or Skrill will exclude you from receiving bonus money.

We aim to keep this information up-to-date, but terms can change in the meantime. The current and valid terms can be found at the website of the casino.→ Casino Joy Bonus Terms and Conditions

Deposits and Withdrawals at Casino Joy

Casino Joy offers many options to deposit and withdraw money to and from your player account. You can find the most common payment methods, but also a variety of local methods available to players from certain countries. The casino supports many different account currencies, eliminating the need to exchange currencies, which in turn means that you won't have to pay fees. Depositing is free of charge for players, and the casino will carry the charges for you, but the withdrawal is subject to a fee.

UK update: As of April 14, 2020, players from the United Kingdom can no longer use credit cards or specific e-wallets with credit card funding to make payments to casinos. (→ read more)

When requesting a withdrawal at Casino Joy, Casino will aim to process the withdrawal within 24 to 48 hours, but it will depend on whether or not your player account has been verified already. You can send verification documents to the casino as soon as you register, and this will make your withdrawals a lot faster. The verification is part of regulations laid out by regulatory bodies that casinos are licensed by.

Remember, that Casino Joy will process the withdrawal to the same payment method that was used for the deposit, and only in cases where this is not possible, a different method will be made available, usually bank transfer. The time it takes for you to receive the money in your own account will also depends on the chosen method, as some take longer than others. A bank transfer can take up to 5 working days, whereas a transfer to an e-wallet will only take mere minutes. Also keep in mind, that withdrawals are subject to certain maximum restrictions on how much you can withdraw in a certain period of time, however, these limitations are higher for VIP players.

Games at Casino Joy

Just like the other brands of Genesis Global Ltd, Casino Joy is also a multi-software casino offering games from many well-known software developers, including NetEnt, Microgaming, Elk Studios, Play'n GO, Yggdrasil and NextGen Gaming, but you can also find games from lesser known developers, like for example Adoptit, Instant Click and Red Tiger.

The game selection currently includes 1300 games, many of which can also be found on mobile devices. New games are added regularly, to ensure that players will never get bored. You can sort the game selection by popularity, slots and jackpot games, the live casino or traditional casino games.

The slot selection includes some of the most popular and new games, including Book of Dead, Narcos, Immortal Romance, Starburst, Twin Spin, Ramses Book, Golden Fish Tank, Vikings Go Berzerk and many more. You can also try your luck at one of the progressive jackpot slots, such as Divine Fortune, Mega Moolah, Mega Fortune, Ozwin's Jackpots, Holmes and the Stolen Stones, Leprechaun Goes To Hell, among others.

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The live casino allows you to play against real dealers. You can find tables hosted by dealers in the studios of Evolution Gaming and NetEnt, some of which are available in different languages, including Swedish, German or even French, and you can find Roulette, Blackjack, Dream Catcher, Casino Hold'em, Dragon Tiger, Football Studio, and many other games. Of course, if you'd rather not play in the live casino, you can also find a huge selection of traditional online casino games and video poker at Casino Joy.

Casino Joy License Check

Casino Joy is operated under the licenses issued to Genesis Global Ltd. The company has licenses from many countries, including the UK and Malta and the regulators ensure that they follow their strict regulations, which include for example certified fair casino games, responsible gaming measures, player protection and fraud prevention. You can check Casino Joy's licenses here.

Malta Gaming Authority: MGA/B2C/314/2015 Check License ↱
UK Gambling Commission: 45235 Check License ↱
Sweden: Check License ↱

Responsible Gambling

Once you've registered your player account at Casino Joy you can set different limits that help to control how much you spend at the casino, or how long you play. Daily, weekly and monthly deposit and loss limits, wager limits, play-time limits and the Reality Check are just some of the limits you can set.

If you want to take a break you can self-exclude or pause your account as well, and if you're a payer from the UK you can completely exclude through Gamstop ↱. You can read more about responsible gaming in our guide, and also find some contacts for help if you think you may have a problem with gambling.

Casino Joy Mobile

Mobile gaming is becoming more important every day, and you might be happy to hear that Casino Joy is also fully optimised for mobile play. Supported are iOS and Android devices, as well as Windows Phones.

The number of games available on mobile is not as large as the desktop variety, as not all games have been developed in HTML5 yet, but you can currently find 800 mobile casino games.

The website is easy to use on many mobile devices, and you can find the same functionality as you can find on the desktop version. Depositing, withdrawing, and accessing support features are just as easy to do on the go, as they are from the comfort of a desktop computer or laptop. The website was developed with mobile use in mind, especially when it comes to responsiveness, loading speed and ease of access.

VIP and Loyalty Program at Casino Joy

There is no dedicated loyalty program available at Casino Joy, but players who deposit and play a lot at the casino can receive a personal invitation to become a member of the Casino Joy VIP program. However, it is not clear how much you actually have to play to become a member. Being a VIP comes with certain perks, including special event invitations, bonuses, presents, higher withdrawal limits and a personal account manager.

Customer Support at Casino Joy

You can contact the customer support between the hours of 8 am and midnight GMT. Unfortunately, the casino does not yet offer support around the clock. A number of different telephone hotlines for many countries are available, including the UK, Canada, Germany, Sweden, Finland, Norway, South Africa and Malta, but you can also chat to one of the support agents or send an e-mail to support@casinojoy.com.

Leave your rating and/or comment

Comment and vote optional. We don't keep or store personal information. Submission of comment is subject to approval. Spam is deleted. Consider the Netiquette when leaving a comment. Don't disclose personal information. If you have a problem with the casino, please contact their support.

Casino Joy FAQ

♦ How long does a Casino Joy withdrawal take?

When requesting a withdrawal at Casino Joy, the operator will aim to process your withdrawal within 24 to 48 hours. When requesting the withdrawal, keep in mind that Casino Joy will use the same payment method for the withdrawal that you initially used for the deposit. There are some payment methods that don't allow for withdrawals, in this case the operator will use a different method. Depending on the withdrawal method, it will take either a few minutes or a few days before you will have the money. As a general rule, e-wallets will always allow for a quicker withdrawal time than for example a bank transfer.

The casino also has a policy to verify user accounts, so be prepared to send your verification documents to the casino. A withdrawal from an unverified account will likely take longer to be processed, as the casino will probably request verification documents first. You can find out everything there is to know about the payments at Casino Joy in our detailed review.

♦ What are the maximum withdrawal restrictions at Casino Joy?

Just like other casinos from Genesis Global Ltd, Casino Joy also applies withdrawal limitations. You can withdraw a maximum of €5,500 per week or €22,000 per month. If you are a VIP player those withdrawal limitations will be higher.

♦ Are there fees for deposits and withdrawals at Casino Joy?

Deposits free for users, and Casino Joy will carry the fees for them, but a withdrawal is subject to a 2% fee, with a minimum of $2. Keep in mind, that some payment methods will apply their own processing fees, so make sure that you make yourself familiar with the fee structure of the respective payment method used.

♦ Is there a Casino Joy no deposit bonus?

Casino Joy usually doesn't give no deposit bonuses, but from time to time, the casino may offer a no deposit bonus for players at their discretion. You can find the current welcome bonus or no deposit bonuses in our overview table on this page, but keep in mind that these can change at any time. Check out the website for up-to-date bonuses for your country.

♦ Do I need a Casino Joy bonus code to get the bonus?

Some promotions at require you to enter a Casino Joy bonus code. You can find the respective bonus codes in the promotion, and once you make the qualifying deposit you'll be able to enter the bonus code.

There are some promotions that will require entering the bonus code, but many do not. These bonus codes also change regularly, so make sure that you have the correct code by taking a look at the website or the e-mail, in case you got a promotional offer sent to you.

♦ How do I get free spins at Casino Joy ?

Some promotions include free spins that you can get as part of a deposit bonus or after making the qualifying deposit. Each promotion has different rules when these free spins are distributed, and you can find a detailed description in the respective promotion. In most cases, free spins are for a selected slot is only, and the winnings of those are also subject to wagering requirements.

In any case, make sure that you read the bonus terms and conditions when using free spins and wagering the winnings. In most cases, free spins are also valid for either one or three days, so act quickly, so that they don't get disabled before you get to play them.

♦ Can I play at Casino Joy mobile on my smart phone or tablet?

Yes, Casino Joy is fully optimised for mobile use. The design is responsive and works with most modern iOS, Android and Windows smart phones and tablet computers. You can easily navigate through the website, play 800 mobile casino games developed in HTML5, make deposits and withdrawals, and use all the functionality of the website.

♦ Is there a Casino Joy software or App?

There is no dedicated Casino Joy app available, and you also won't have to download a casino software to play the games there. Using the website on your mobile device is easy - simply open it in your browser and you are ready to go. No need to install anything. Using the website on your desktop or laptop also does not require any software downloads, and you can play 1300 games from many different software developers directly in your browser.

♦ Is Casino Joy secure, safe and trustworthy or a scam?

Casino Joy is operated by Genesis Global Ltd, an established group who operates a number of online casinos. The brands generally have a good reputation with players, and is known to be reliable when it comes to paying out player winnings.

The casinos from Genesis Global Ltd are licensed by several regulatory bodies, including the United Kingdom, Malta and Sweden. You can check the current status of the licenses here in this review.

Overall, Casino Joy is operated by a trustworthy gambling company, so you can be rest assured to be in safe hands. The games on the website are also from certified game providers whose games are regularly audited for fairness of the random number generators. Take a look at our Casino Joy review to find out everything there is to know about the casino.

♦ Is there a Casino Joy VIP or loyalty program?

It is possible to become a member of the VIP club at Casino Joy, but it is subject to a personal invitation of the casino itself. There is no loyalty program that rewards players, but you can receive special bonus offers when playing there. Being a VIP at Casino Joy has certain perks, as you can receive assistance from a personal account manager, you will have higher withdrawal limits and faster processing times, and you can receive gifts and occasional invitations to special events.

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